Terms & Conditions
1. Acceptance of Terms
These Terms & Conditions ("Terms") form a binding legal agreement between you, and if applicable the company or organization you represent ("Customer," "you," or "your"), and HNDRX Enterprise LLC, doing business as clAIms Collection ("clAIms," "we," "us," or "our"). By checking the "I agree to the Terms & Conditions" box during account creation, by accessing the clAIms platform, or by using any clAIms service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you are entering into these Terms on behalf of a company, you represent that you have the authority to bind that company. If you do not agree to these Terms, do not create an account or use the Service.
2. Description of Service
clAIms provides a software-as-a-service accounts-receivable collections platform ("Service") that may include invoice tracking, automated and manual collections workflows, reporting, and optional third-party data integrations. Features available to a given Customer depend on the subscription plan purchased. clAIms may modify, add to, or discontinue features of the Service at any time, provided that we will use commercially reasonable efforts to notify active paying Customers of material adverse changes.
3. Accounts & Eligibility
You must be at least 18 years old and have the legal capacity to enter into contracts to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information during account creation, including your legal name, work email address, company name, company address, and company size, and to keep that information up to date. clAIms may suspend or terminate any account that provides false or misleading information.
4. Company Onboarding & Domain Matching
When you create an account, clAIms uses the domain of your work email address to determine whether you are the first user from your organization (in which case a new company profile is created and you are designated as that company's administrator) or whether an existing company profile already exists for that domain (in which case your request to join is placed in a pending state until approved by that company's administrator). clAIms is not responsible for verifying that you are authorized to represent or bind the company associated with your email domain; that determination is the responsibility of the company's designated administrator(s). Personal email domains (for example, Gmail, Yahoo, or Outlook consumer accounts) are not eligible for automatic company matching and will always create a new, standalone company profile.
5. Fees, Plans & Billing
Paid plans are billed on a recurring monthly basis at the then-current rate for the plan selected (Starter, Growth, or a custom Enterprise arrangement), plus any applicable one-time implementation fee disclosed at checkout. Fees are processed through our third-party payment processor, Stripe, and by submitting payment you also agree to Stripe's terms of service. Prices are subject to change with at least 30 days' advance notice to active Customers; continued use of the Service after a price change takes effect constitutes acceptance of the new price. You are responsible for any sales, use, VAT, or similar taxes associated with your subscription, exclusive of taxes on clAIms' net income.
5A. Payment Processing, Card Data & Account Standing
All payments are processed by Stripe, a PCI-DSS certified third-party payment processor. Your full payment card number, card verification code, and bank credentials are collected and stored by Stripe — not by clAIms — and clAIms' servers never receive or store them. clAIms retains only non-sensitive billing metadata, such as card brand, last four digits, billing status, and invoice history. Payment disputes and chargebacks are handled through Stripe and your card issuer, and clAIms is not responsible for the acts, omissions, or outages of Stripe or of your bank or card issuer. If a recurring payment fails or your subscription otherwise lapses, access for your entire company account may be suspended automatically until payment is received; if you cancel, your company retains access until thirty (30) days after your last successful payment, after which access is suspended, consistent with Sections 6 and 7. Suspension for non-payment does not delete Customer Data, and access is restored automatically when payment is received.
6. No Refund Policy
All payments made to clAIms — including but not limited to recurring monthly subscription fees and one-time implementation fees — are final and non-refundable once received. This applies regardless of whether you use the Service, regardless of your reason for cancellation, and regardless of whether your account is downgraded, suspended, or terminated (by you or by us) after payment is made. Implementation fees compensate clAIms for onboarding, configuration, and integration work that begins immediately upon payment and is not contingent on your subsequent or continued use of the Service. If you cancel your subscription, your access will continue through the end of the then-current paid billing period, after which the account will not renew; no partial-period, prorated, or full refund will be issued for the remaining or unused portion of any billing period. This no-refund policy applies to the maximum extent permitted by applicable law. Nothing in this section limits any right you may have to dispute an unauthorized or erroneous charge with your payment provider.
7. Term & Termination
These Terms remain in effect for as long as you maintain an account or use the Service. You may cancel your subscription at any time from your account dashboard or by contacting hndrx@claims-collection.net; cancellation takes effect at the end of the current billing period, consistent with Section 6. clAIms may suspend or terminate your access immediately, with or without notice, if you breach these Terms, fail to pay amounts owed, use the Service in a manner that creates legal liability for clAIms, or if required to do so by law. Upon termination, your right to use the Service ends immediately; clAIms may retain your data for a reasonable period as required for legal, tax, or backup purposes, and will delete or anonymize it thereafter in accordance with our data retention practices.
8. Data, Privacy & Security
clAIms collects and processes account information (including company name, address, company size, and billing details) and operational data you input into the Service in order to provide, secure, and improve the Service, to communicate with you, and to comply with legal obligations. Passwords are never stored in plain text; they are hashed using industry-standard salted PBKDF2 hashing. We use commercially reasonable administrative, technical, and physical safeguards designed to protect your data, but no method of transmission or storage is 100% secure, and clAIms cannot guarantee absolute security. If you enable optional third-party data integrations, you authorize clAIms to exchange data with those third-party providers as necessary to provide the integration, subject to those providers' own terms.
8A. Connected Email Accounts (Google & Microsoft)
The Service offers an optional "Connect my email" feature that allows you to authorize clAIms to send collections emails from your own Google or Microsoft mailbox, so that messages reach your customers from your real business address and appear in your own Sent folder. This feature is entirely optional and is never enabled without your explicit authorization through Google's or Microsoft's own consent screen.
When clAIms sends from your email. By accepting these Terms, you expressly authorize clAIms to send emails from your user email address in two situations: (i) when you, or another authorized user on your account, manually send a message through the dashboard; and (ii) when an automated follow-up cadence runs through automations that you have turned on in the Service. Automated sends occur only while the corresponding automation remains enabled by you, and honor the review requirement, sending limits, and quiet hours configured in your Automations settings. Turning an automation off, or disconnecting your mailbox as described below, stops further automated sending from your address.
Scope of access. When you connect a Google account, clAIms requests only the gmail.send scope. When you connect a Microsoft account, clAIms requests only the delegated Mail.Send permission together with sign-in scopes. These permissions allow clAIms to send messages on your behalf and nothing more. clAIms cannot and does not read, search, download, delete, or modify the contents of your mailbox, and does not access your contacts, calendar, drive, or any other data associated with your account. clAIms does not store the contents of your mailbox at any time.
Token handling. The access and refresh tokens issued by Google or Microsoft are encrypted at rest using envelope encryption: each token is encrypted with a unique data key, and that data key is itself encrypted with a master key held separately in a managed secret store and never stored alongside the data. Tokens are decrypted only in memory, and only at the moment a message is being sent — one you sent or approved manually, or one sent by an automated cadence you have enabled.
Revocation. You may disconnect your mailbox at any time from your clAIms account page, which deletes the stored tokens. You may also revoke access directly at any time from your Google Account permissions page or your Microsoft account settings, independently of clAIms. Revoking access does not delete your clAIms account or other Customer Data.
Google Limited Use disclosure. clAIms' use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically: clAIms uses Google user data solely to provide and improve the user-facing email-sending feature described above; clAIms does not transfer Google user data to third parties except as necessary to provide this feature, to comply with applicable law, or as part of a merger or acquisition; clAIms does not use Google user data for serving advertisements; and clAIms does not allow humans to read Google user data unless we have your affirmative agreement for specific messages, it is necessary for security purposes such as investigating abuse, it is required to comply with applicable law, or the data has been aggregated and anonymized.
8B. Security Incidents & Data Loss
clAIms maintains the safeguards described in Section 8, but you acknowledge that no system connected to the internet can be made completely secure. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLAIMS WILL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, OR CLAIMS ARISING OUT OF ANY UNAUTHORIZED ACCESS TO OR USE OF THE SERVICE OR YOUR DATA; ANY DATA BREACH, LEAK, INTERCEPTION, CORRUPTION, LOSS, OR DELETION; OR ANY HACKING, MALWARE, DENIAL-OF-SERVICE, OR OTHER MALICIOUS ACT OF A THIRD PARTY, except to the extent an incident results directly from clAIms' willful misconduct. If clAIms becomes aware of a security incident affecting your Customer Data, we will notify you without undue delay, consistent with applicable law, and will take commercially reasonable steps to contain and remediate it. You are responsible for maintaining independent backups of records you consider critical and for the security of your own devices, networks, and login credentials.
8C. Third-Party Data Sources & Accuracy of Displayed Information
The Service displays information that originates from sources outside clAIms' control, including your connected CRM, accounting, or other third-party systems and data entered manually by your users. clAIms ingests and displays this information as received and does not independently verify its accuracy, completeness, or timeliness. Amounts, invoice numbers, claim numbers, statuses, contact details, dates, and similar fields shown anywhere in the Service may be incorrect, incomplete, or out of date if a source system supplies unreliable data, syncs late, or fails to sync. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLAIMS IS NOT LIABLE FOR ANY FALSE, INACCURATE, INCOMPLETE, OR OUTDATED INFORMATION DISPLAYED IN THE SERVICE THAT RESULTS FROM SOURCE-SYSTEM DATA, SYNC FAILURES OR DELAYS, OR THIRD-PARTY SERVICE OUTAGES, NOR FOR ANY DECISION, COMMUNICATION, COLLECTIONS ACTION, OR LEGAL NOTICE (INCLUDING DEMAND LETTERS AND NOTICES OF INTENT TO LIEN) SENT OR TAKEN IN RELIANCE ON SUCH INFORMATION. You are solely responsible for verifying the accuracy of information before relying on it or sending communications based on it.
8D. Data Sharing & Usage
clAIms does not sell Customer Data. We share Customer Data only: (a) with subprocessors that help us operate the Service — including cloud hosting and edge infrastructure (e.g., Cloudflare), managed database hosting (e.g., Supabase), payment processing (Stripe), transactional email delivery, and, where you enable the optional connected-mailbox feature, Google or Microsoft — each engaged under protections consistent with these Terms; (b) within your own company account, where workspace data is visible to your company's users according to their roles and office assignments; (c) when required by law, subpoena, or governmental request, or to protect the rights, property, or safety of clAIms, our Customers, or the public; and (d) in connection with a merger, acquisition, or sale of assets, in which case these Terms will continue to apply to your data. clAIms may use aggregated, de-identified usage data that does not identify you or your customers to operate, benchmark, and improve the Service.
9. Intellectual Property
clAIms and its licensors retain all right, title, and interest in and to the Service, including all software, designs, text, and trademarks, excluding any data you input into the Service ("Customer Data"). You retain ownership of your Customer Data and grant clAIms a limited, non-exclusive license to host, process, and display that data solely as necessary to provide the Service to you. clAIms grants you a limited, revocable, non-transferable license to access and use the Service during your subscription term, solely for your internal business purposes.
9A. Trademarks, Logos & Brand Likeness
"clAIms," "clAIms Collection," the clAIms logo, and all related names, marks, and designs are trademarks of HNDRX Enterprise LLC. You may not use, copy, imitate, or display them — nor the likeness, branding, or trade dress of the clAIms platform — in any manner without our prior written consent, and nothing in these Terms grants you any license to them. You grant clAIms a limited, revocable, non-exclusive license to display your company name and logo within the Service (for example, in your own workspace and in communications the Service sends on your behalf) solely to provide the Service to you. clAIms will not publicly identify you as a customer in marketing materials without your prior written consent. Neither party may issue a press release regarding the other, or state or imply an endorsement by the other, without prior written approval.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. CLAIMS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY COLLECTIONS OUTCOME, RECOVERY RATE, OR RESULT WILL BE ACHIEVED THROUGH USE OF THE SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CLAIMS, ITS OFFICERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF CLAIMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CLAIMS' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE TOTAL FEES YOU PAID TO CLAIMS IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH A CLAIM IS BASED AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. WITHOUT LIMITING THE FOREGOING, THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION APPLY FULLY TO CLAIMS ARISING FROM SECURITY INCIDENTS, DATA BREACHES, LEAKS, OR DATA LOSS (SECTION 8B) AND FROM INACCURATE, INCOMPLETE, OR UNRELIABLE INFORMATION ORIGINATING FROM CONNECTED THIRD-PARTY OR CUSTOMER SYSTEMS (SECTION 8C).
12. Indemnification
You agree to defend, indemnify, and hold harmless clAIms and its officers, employees, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service in violation of these Terms or applicable law; (b) Customer Data you submit to the Service; (c) your violation of any third party's rights; or (d) collections activity or communications you conduct using the Service, including any claims arising under the Fair Debt Collection Practices Act or similar state or federal consumer protection laws, to the extent such claims arise from your use of the Service rather than from a defect in the Service itself.
13. Dispute Resolution & Arbitration
Except for claims that qualify for small claims court or claims for injunctive relief to protect intellectual property or confidential information, you and clAIms agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved through binding, individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court, except that either party may bring an individual action in small claims court. YOU AND CLAIMS EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. Arbitration will take place in the state where clAIms is headquartered, or remotely by mutual agreement, and judgment on the arbitration award may be entered in any court having jurisdiction. If any part of this arbitration provision is found unenforceable, the remainder will remain in full force, except that the class action waiver may not be severed from the arbitration requirement.
14. Governing Law & Venue
These Terms are governed by the laws of the State in which HNDRX Enterprise LLC is organized, without regard to its conflict-of-laws principles, except to the extent superseded by the Federal Arbitration Act with respect to Section 13. For any matter not subject to arbitration, the state and federal courts located in that state will have exclusive jurisdiction, and you consent to personal jurisdiction and venue there.
15. Changes to These Terms
clAIms may update these Terms from time to time. If we make material changes, we will notify active Customers by email or through an in-product notice at least 15 days before the changes take effect, except for changes required sooner by law or to address security issues. Continued use of the Service after the effective date of updated Terms constitutes acceptance of those Terms. The version number and effective date at the top of this page indicate the current version.
16. Miscellaneous
These Terms, together with our Privacy Policy and any order form or plan description you agree to, constitute the entire agreement between you and clAIms regarding the Service. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full effect. clAIms' failure to enforce any right or provision will not be deemed a waiver of that right or provision. You may not assign these Terms without clAIms' prior written consent; clAIms may assign these Terms in connection with a merger, acquisition, or sale of assets.
17. Contact
Questions about these Terms can be directed to hndrx@claims-collection.net.
This document is a general-purpose template and does not constitute legal advice. clAIms recommends having these Terms reviewed by qualified legal counsel licensed in your jurisdiction before relying on them as a complete legal agreement.